NMG Spares | Northmark Group
At NMG Spares, operated by Northmark Group, we respect your privacy and are committed to protecting the personal information you provide when using our website, online store, enquiry channels, workshop portal, and related services.
This Privacy Policy explains what information we may collect, why we collect it, how it may be used, and the measures we take to protect it. We aim to process personal information responsibly and in accordance with applicable South African privacy legislation, including the Protection of Personal Information Act, 2013 (POPIA).
1. Information We May Collect
When you interact with our website or use our services, we may collect information such as:
- Your full name
- Email address
- Telephone or mobile number
- Billing and delivery address
- Account or login information
- Vehicle make, model, year, engine type, VIN or other vehicle information you voluntarily provide
- Product enquiries and quotation requests
- Parts sourcing requests
- Order and purchase information
- Delivery information
- Workshop or business account information
- Communications sent through our contact forms, WhatsApp, email or other channels
- Information relating to products, services or repairs you request
- Technical information about how you access and use our website
Where appropriate, we only request information that is reasonably necessary to provide the relevant service.
2. How We Collect Personal Information
We may collect personal information when you:
- Create an account
- Register for a workshop or customer profile
- Purchase products online
- Request a quotation
- Ask us to source a specific part
- Contact us through a website form
- Contact us by telephone, WhatsApp or email
- Request delivery
- Make use of our diagnostic or component-reconditioning services
- Subscribe to promotions or marketing communications
- Browse or interact with our website
Certain technical information may also be collected automatically through cookies and similar technologies.
3. How We Use Your Information
Personal information may be used to:
- Process and fulfil online orders
- Respond to product or service enquiries
- Prepare and follow up on quotations
- Source requested vehicle parts
- Arrange collections and deliveries
- Manage customer and workshop accounts
- Provide diagnostic or repair-related services
- Communicate with you about your order or enquiry
- Provide customer support
- Process returns, warranty queries and complaints
- Improve our website, products and customer experience
- Maintain accurate business and transaction records
- Prevent misuse, fraud or security incidents
- Send promotions or marketing information where permitted by law
- Comply with applicable legal, tax, accounting or regulatory obligations
We will not intentionally use your personal information for purposes that are materially different from those for which it was collected without an appropriate legal basis.
4. Customer and Workshop Accounts
Our website may allow customers, workshops or other approved users to create accounts.
Account information may be used to provide access to features such as:
- Previous or current orders
- Workshop pricing or discounts where applicable
- Product purchasing
- Saved contact and delivery details
- Quotations
- Parts sourcing requests
- Account-related communication
You are responsible for keeping your login details confidential and should notify us if you believe your account has been accessed without authorisation.
5. Online Orders and Payments
When you purchase products through our website, we may collect the information required to process and fulfil your order.
Payment transactions may be processed through an authorised third-party payment service provider. Where this applies, payment information will be subject to the provider's own privacy and security practices.
NMG Spares does not intentionally store full payment-card information unless this is specifically required and handled through an appropriately secured and compliant system.
6. Vehicle Information
When helping you identify or source a part, we may request details about your vehicle, including its make, model, year, engine specification or VIN.
This information is used to improve the accuracy of part identification, compatibility checks, quotations and sourcing requests.
Customers remain responsible for providing correct vehicle information.
7. Cookies and Website Analytics
Our website may use cookies and similar technologies to:
- Keep the website functioning correctly
- Remember user preferences
- Understand website traffic and visitor behaviour
- Measure website performance
- Improve navigation and usability
- Support search-engine optimisation
- Measure advertising or marketing performance where these services are enabled
You can control or disable certain cookies through your browser settings. Disabling some cookies may affect the functionality of parts of the website.
8. Marketing Communications
Where permitted by law, we may use your contact information to communicate:
- Special offers
- New products
- Promotions
- Service information
- Relevant automotive information
- Other NMG Spares marketing material
You may unsubscribe or ask us to stop sending direct marketing communications at any time.
9. Sharing of Personal Information
We do not sell personal information.
We may share information with trusted service providers where reasonably necessary to operate our business, including providers involved in:
- Website hosting
- Payment processing
- Courier and delivery services
- Information technology
- Email services
- Website analytics
- Marketing platforms
- Professional accounting or legal services
Only information reasonably required to perform the relevant service should be shared.
We may also disclose information where required by law, regulation, court order or another lawful process.
10. Delivery Information
Where you request delivery, your name, contact information, delivery address and relevant order information may be provided to the courier, driver or delivery service responsible for completing the delivery.
Such information should only be used for purposes connected with fulfilment of the delivery.
11. Data Security
We take reasonable technical and organisational measures to protect personal information against:
- Unauthorised access
- Loss
- Misuse
- Alteration
- Destruction
- Unlawful disclosure
No website, internet transmission or electronic storage system can be guaranteed to be completely secure. Users should therefore also take reasonable steps to protect their account details and devices.
12. Retention of Information
We retain personal information only for as long as reasonably necessary for:
- Completing transactions
- Providing services
- Managing customer relationships
- Maintaining business records
- Processing warranties, returns or complaints
- Meeting tax, accounting and legal obligations
- Resolving disputes
Information that is no longer required may be securely deleted, destroyed or anonymised where appropriate.
13. Your Rights
Subject to POPIA and other applicable legislation, you may have the right to:
- Request access to personal information we hold about you
- Ask us to correct inaccurate or outdated information
- Request deletion of information where legally appropriate
- Object to certain processing activities
- Withdraw consent where processing relies on consent
- Ask us to stop sending direct marketing communications
- Raise a concern about the way your personal information is being processed
Certain information may need to be retained where required by law or where there is another lawful reason for doing so.
14. Third-Party Websites and Services
Our website may contain links to third-party websites or services.
NMG Spares is not responsible for the privacy practices, content or security of external websites. You should review the privacy policy of any third-party service before providing personal information.
15. Children's Information
Our website and services are intended primarily for persons capable of entering into lawful transactions.
We do not intentionally collect personal information from children without appropriate consent where such consent is required by law.
16. Changes to This Privacy Policy
We may update this Privacy Policy when our website, services, systems or legal obligations change.
The latest version published on our website will apply from the date it is posted.
We encourage users to review this page periodically.
17. Contact Us
For questions about this Privacy Policy or requests relating to your personal information, please contact:
NMG Spares / Northmark Group 201 Voortrekker Street Brakpan, Gauteng 1540 South Africa
Telephone: 050 219 5138 Email: info@nmg.co.za
When dedicated domain-based business email addresses are activated, the contact details on this page may be updated accordingly.
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