Terms & Conditions

NMG Spares | Northmark Group

These Terms and Conditions govern your access to and use of the NMG Spares website, online store and related services.

By accessing this website, creating an account, submitting an enquiry, requesting a quotation or sourcing service, or purchasing a product or service from NMG Spares, you agree to these Terms and Conditions.

If you do not agree with these terms, please discontinue use of the website.

1. About NMG Spares

NMG Spares is the trading name used by Northmark Group for its automotive spares, accessories and related service activities.

Our business supplies and sources automotive products for a wide range of vehicles, with a particular focus on:

• Nissan NP200
• Nissan 1400 / Champ
• Toyota Quantum
• Toyota HiAce
• Other vehicle parts available from stock or by order

Our product and service offering may include vehicle parts, service items, lubricants, consumables, tools, accessories, detailing products, vehicle diagnostics, and selected component reconditioning services.

2. Website Use

You may use this website for lawful purposes, including:

• Browsing products
• Purchasing products
• Requesting quotations
• Asking us to source particular parts
• Registering a customer or workshop account
• Contacting NMG Spares
• Requesting information about our products and services

You may not:

• Attempt to gain unauthorised access to the website or its systems
• Introduce malicious software or harmful code
• Interfere with website functionality
• Use automated systems to copy or extract substantial website content without permission
• Provide deliberately false or misleading information
• Use the website for unlawful, fraudulent or abusive purposes

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications, prices and availability displayed on the website are accurate.

However:

• Product photographs may be illustrative
• Packaging may differ from photographs
• Specifications may change
• Product availability may change without notice
• Supplier information may occasionally contain errors
• Colours may appear differently depending on the device or screen used

Where an obvious error appears on the website, we reserve the right to correct it.

4. Vehicle Compatibility and Part Selection

Automotive parts can differ depending on:

• Vehicle make
• Model
• Year
• Engine
• Trim level
• Production date
• VIN
• Manufacturer specifications

Customers are responsible for providing accurate vehicle information when ordering or requesting a part.

Where reasonably possible, NMG Spares may assist with identifying the appropriate product, but customers should verify compatibility before installation.

Providing a registration number, VIN or other vehicle information does not constitute an absolute guarantee of compatibility unless specifically confirmed in writing.

5. Parts Sourcing

If a required product is not currently held in stock, NMG Spares may offer to source it from a supplier.

Once a sourcing quotation has been accepted, payment may be required before we obtain or reserve the item.

Supplier availability and lead times may change, and estimated sourcing times are not guaranteed unless expressly agreed in writing.

6. Prices

Prices displayed on the website are stated in South African Rand unless indicated otherwise.

We reserve the right to update prices when:

• Supplier prices change
• Product specifications change
• Promotions begin or end
• Incorrect pricing has been displayed
• Availability changes

Where a clearly incorrect price has been displayed because of a technical or administrative error, we may contact you before processing the transaction.

Any rights you have under applicable South African consumer legislation remain unaffected.

7. Quotations

A quotation is valid only for the period specified on the quotation.

If no validity period is stated, availability and pricing may still be subject to confirmation before payment.

A quotation does not guarantee stock until the order has been accepted and, where applicable, payment has been received.

8. Online Orders

Submitting an order through the website constitutes an offer to purchase the selected products or services.

An order may be subject to:

• Stock availability
• Payment confirmation
• Product verification
• Delivery availability
• Fraud or security checks
• Confirmation that the requested item is appropriate for the supplied vehicle information

We may contact you if additional information is needed before completing an order.

9. Payment

Payment may be required before:

• Products are dispatched
• Special-order products are sourced
• Reserved stock is released
• Certain services commence

Payment methods available through the website may change from time to time.

Where a third-party payment provider is used, transactions may also be subject to that provider's terms and security procedures.

10. Delivery

NMG Spares intends to provide delivery options for customers, including local and nationwide delivery depending on product availability and delivery arrangements.

Delivery times are estimates unless expressly guaranteed.

Delivery may be affected by:

• Stock availability
• Supplier delays
• Courier delays
• Public holidays
• Weather
• Incorrect delivery information
• Events outside our reasonable control

Customers are responsible for providing an accurate delivery address and contact information.

11. Risk and Inspection of Goods

Customers should inspect products as soon as reasonably possible after receiving them.

If goods appear damaged, incorrect or incomplete, please contact NMG Spares promptly so the matter can be investigated.

Nothing in these terms limits rights that cannot legally be excluded under applicable South African consumer legislation.

12. Returns

Return requests will be considered in accordance with applicable law and the nature and condition of the product.

The business's stated policy is that non-electrical components may generally be returned where they remain in the same condition in which they were purchased. Electrical components are subject to stricter supplier and warranty procedures.

Accordingly:

• Products should be returned unused where applicable
• Products should include their original packaging where reasonably possible
• Proof of purchase may be required
• Products that have been installed, damaged or altered may require inspection
• Electrical products may be referred to the relevant supplier for testing, repair, replacement or another remedy

Any statutory rights available to consumers under South African law take precedence over a provision in these terms that cannot lawfully be enforced.

13. Incorrect or Defective Products

If a product is believed to be defective, please contact us with:

• Proof of purchase
• Product details
• A description of the problem
• Relevant photographs or supporting information where available

The product may need to be inspected or returned to the supplier before the appropriate remedy can be determined.

Any applicable supplier or manufacturer warranty will remain subject to its own terms and applicable law.

14. Workshop Accounts and Discounts

NMG Spares may provide registered workshops, trade customers or approved users with:

• Account access
• Trade pricing
• Discounts
• Special offers
• Other account-specific benefits

Eligibility, pricing and discount levels may be changed or withdrawn at our discretion unless otherwise agreed in writing.

Discounts may not necessarily be combined with other promotions.

15. Component Reconditioning

NMG Spares may arrange or provide reconditioning services for selected automotive components, including items such as:

• Propshafts
• Differentials
• Gearboxes
• Starters
• Alternators
• Cylinder heads or related components
• Dashboards
• Door panels

Reconditioning prices and turnaround times depend on the component and its condition.

Where work is performed by a specialist third party, the applicable specialist or supplier warranty conditions may also apply.

16. Vehicle Diagnostics

Vehicle diagnostic services may include:

• Reading diagnostic fault codes
• Providing diagnostic results
• Providing a printout where available
• Advising on potential causes
• Recommending possible repair or replacement options
• Clearing fault codes where appropriate

Diagnostic information assists with fault identification but does not always provide a complete mechanical diagnosis by itself.

Additional inspection or testing may be required.

17. Installation of Parts

Unless installation is expressly included in a purchased service, the sale of a part does not include installation.

NMG Spares is not responsible for damage resulting from:

• Incorrect installation
• Installation by an unqualified person
• Incorrect vehicle information supplied by the customer
• Modification of the product
• Use of a product for an unintended application

Customers should use appropriately qualified technicians where required.

18. Warranties

Products may carry:

• Manufacturer warranties
• Supplier warranties
• Reconditioning warranties
• Other warranties specifically stated at the time of sale

The applicable warranty period and conditions may differ between products.

A warranty may require inspection before repair, replacement or another remedy is authorised.

Nothing in these terms removes statutory rights that cannot legally be excluded.

19. Promotions and Special Offers

Promotions, discount codes and special offers may:

• Apply only for a specified period
• Apply only while stocks last
• Be restricted to particular products or customer groups
• Carry additional conditions
• Not be redeemable for cash

NMG Spares may amend or withdraw promotions where legally permitted.

20. Intellectual Property

Unless otherwise stated, website content including:

• Written copy
• Layout
• Graphics
• Product presentation
• Photography owned by NMG Spares
• NMG Spares branding
• Website design elements

may not be copied, reproduced, distributed or used commercially without permission.

Third-party brand names, product names and trademarks remain the property of their respective owners.

21. Third-Party Brands and Products

References to automotive brands, manufacturers and product names are used to identify products or vehicle compatibility.

Unless expressly stated otherwise, such references do not imply that NMG Spares is owned by, officially affiliated with, or endorsed by a particular vehicle manufacturer or third-party brand.

22. Website Availability

We aim to keep the website accessible and functional but cannot guarantee uninterrupted availability.

The website may occasionally be unavailable due to:

• Maintenance
• Updates
• Hosting issues
• Network interruptions
• Security requirements
• Circumstances outside our control

23. Limitation of Liability

To the extent permitted by law, NMG Spares will not be liable for indirect or consequential loss arising solely from use of the website.

Nothing in these terms is intended to exclude liability or consumer rights that cannot legally be excluded or limited.

24. Privacy

Personal information submitted through the website will be handled in accordance with our Privacy Policy and applicable South African privacy legislation.

Please review the Privacy Policy for further information.

25. Changes to These Terms

We may update these Terms and Conditions where necessary to reflect:

• Changes to the website
• Changes to our products or services
• Changes to payment or delivery arrangements
• Changes to applicable law
• Operational requirements

The latest version published on the website will apply from its effective date.

26. Governing Law

These Terms and Conditions are governed by the laws of the Republic of South Africa.

Any dispute arising from the website, an online transaction or these Terms and Conditions will be dealt with in accordance with applicable South African law.

27. Contact Details

For questions relating to an order, quotation, return, product, service or these Terms and Conditions, contact:

NMG Spares / Northmark Group 201 Voortrekker Street Brakpan, Gauteng 1540 South Africa

Telephone: 050 219 5138 Email: info@nmg.co.za

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